Complaints and disputes

During your stay: message us on WhatsApp. We reply within 10 minutes until 8 PM and start on the problem right away. After 8 PM we respond to non-urgent matters the next day; for genuine emergencies, your host or caretaker is a call away.

If something essential stops working (water, power, Wi-Fi, AC, hot water, locks):

• What we can fix ourselves, we fix within 24 hours. If a vendor can't come the same day, we fix it at the earliest slot.
• Some services depend on outside providers: the state's water and electricity supply, the internet service provider, and the AC brand's authorised service partner (we choose top brands). We report the fault to them within 24 hours and share their timeline with you, then follow up until it is resolved.

After your stay: write to us within 7 days with your booking number and photos.

1. We reply within 2 working days with the check-in and check-out photos and our records.
2. If you disagree, a manager reviews it and gives a final written answer within 7 working days.
3. Any amount we agree to refund is paid within 7 working days.

Disputes are governed by the laws of India, and the courts of Gurugram, Haryana have jurisdiction.