For security partners

This page is for the security teams at the societies where Shepherds Homes has homes. Thank you for keeping our guests and your residents safe. Here is exactly what we ask you to check, so that every guest is treated the same.

Let in only

A guest with both:

• A confirmed, prepaid booking for that home and those dates, shown on their phone: a written confirmation from Shepherds Homes (sent from +91 8971814740 or ceo@shepherds.homes), or an Airbnb or Booking.com booking confirmation (voucher) for the home.
• The original photo ID of every adult in the group, with names matching the booking.

Do not let in

• Anyone without a confirmed booking, including past guests, friends of guests or people who say staff allowed them.
• Visitors of guests. We don't host visitors.
• Anyone offering to pay at the gate or to a caretaker. Staff cannot sell, hold or extend a stay.

If in doubt, don't let them in yet. Call or WhatsApp us on +91 8971814740. We reply within 10 minutes until 8 PM, and in an emergency the caretaker on duty answers at any hour.

Please record

In the gate register: guest name, phone, number of people, booking platform, time in and time out.

Report to us at once

• Anyone turned away for not having a booking.
• A caretaker or staff member asking you to let someone in without a booking.
• Any offer of money or favours for entry.

Reports are kept confidential. Our caretakers follow the same rules.